Frequently Asked Questions
We began by assembling a best-in-class team of optometry veterans — professionals who started their careers running their own practices and continue to do so. This is just one reason we are ahead of the curve when it comes to supporting our partner doctors.
Our model represents the next step in the evolution of eye care: a medically-focused service delivery model that combines the infrastructure, efficiency and cost saving advantages of a large system with the personalized service and intimacy of an independent practice.
Total ECP provides an environment of choice and inclusion, a higher level of patient quality, and a path to renewal, growth and profitability for practices that are increasingly buckling under pressure of a fast-changing industry.
Total ECP was created to reduce those daily distractions so you can focus on what’s really important: your patients. With Total ECP as your partner, you have access to the kind of industry-leading expertise and resources that aren’t typically available to smaller independent optometry practices.
Our partners are industry leaders, entrepreneurs, and consultants who provide resources and support services to independent optometry practices just like yours. You gain the benefit of their combined expertise to run and grow your practice, while retaining continued equity ownership, and the ability to share increased profitability down the road.
Another key difference is our clinical focus. While the retail operations of our practices are vitally important to us, we work hard to maximize medical eye care opportunities for our practitioners — thereby providing greater access to quality medical eyecare for the patients we serve across the country.
Our difference is our commitment to taking a deep dive into your practice, understanding it, and working in partnership with you to achieve your next level goals.
A partnership usually begins with a deep dive into the operations of the practice to find out what’s working and what, if anything, can be improved. Then, collaboratively, we identify key success drivers, define metrics and goals, and implement the changes that will take the practice to the next level of operational efficiency, growth and profitability.
PMS/EHR systems, frameboard, scheduling and contact management solutions are the most frequently utilized aspects of our platform.
During our due diligence phase, we assess all facets of the practice. If operations are running smoothly and efficiently, they remain intact. If, as a team, we agree that changes are needed, we provide resources and expertise to make them happen. We centralize processes only where it makes sense.
Total ECP has a team of the industry’s most experienced independent ECP experts, specialized in virtually every aspect of business. We will work closely with you to implement the best practices leading to increased operational efficiency, superior patient experiences and practice growth.